Frequently Asked Questions

How long does delivery take?

4 to 5 weeks from the day you order. Your sofa is built after you order it, in the colour and size you chose, which is why it is not a next day delivery.

Why does it take 4 to 5 weeks?

Because nothing is sitting in a warehouse. Each sofa is upholstered to your order. Week 1 to 3 it is built, week 3 to 4 it is checked and dispatched, week 4 to 5 it reaches you.

Will I know where my sofa is?

Yes. You get an email when your order is confirmed, another when production starts, and your tracking number by email the moment your sofa is dispatched. If anything is delayed we email you first.

Can I cancel?

Within 48 hours of ordering, yes, for a full refund. Email contact@althentic.com with your order number. After 48 hours your sofa is already in production and cannot be cancelled.

Can I return it after it arrives?

Because each sofa is made to your specification, we cannot take change of mind returns after delivery. If your sofa arrives damaged, faulty, or in the wrong colour or size, email us within 48 hours with photographs and we will repair, replace or refund it at no cost to you.

Will it fit through my door?

Check the dimensions on the product page against your doorway, hallway, stairs and lift before you order. If you are unsure, email contact@althentic.com with your measurements and we will tell you honestly whether it will fit.

Do you bring it into the room and build it?

No. Delivery is to your door. The sofa does not need tools to use, but you will need a second pair of hands to move it into position, so please plan for that on delivery day.

How much is shipping?

Free on every order, to every country we ship to. Nothing extra to pay on arrival.

Where do you ship?

United States, Canada, United Kingdom, Ireland, Australia and New Zealand.

Will I pay customs or import charges?

Orders outside the United States may attract import duties or taxes. Where they are collected at checkout you will see them before you pay. If they are not collected at checkout they are your responsibility.

How do I choose a colour?

Screens vary, so if you are between two shades email contact@althentic.com and we will help you decide. It is a lot easier than changing it after the sofa is built.